Optimizing Business Processes for a Global Shipment Company

With 185 offices across the globe, the customer was experiencing miscommunication issues through the lack of a unified, yet distributed channel of collaboration. The primary means of communication between the headquarters and regional offices was by e-mail. However, this model promoted inefficiency and confusion across regular workflows. For instance, distribution of major announcements and notifications was impaired due to an inability to separate them on a global and regional scale, prevent employees from replying to no-reply messages or multiplying e-mail threads, etc.

Furthermore, all the organization’s documentation was stored in a third-party shared file system with no tracking functionality, versioning history, or role-based access, which gave them no control over sensitive information. In addition, it was impossible to access or download a required document using a mobile phone.

The system our engineers developed features a public workspace that provides up-to-date announcements and notifications for all the regional offices and departments throughout the organization. Meanwhile, the developers at Brimit decoupled the system into 21 collaborative environments—according to the number of departments in the company—to distribute and secure operations within each particular department.

Under this separation of processes, our experts provided the employees of regional offices with access to only relevant information. Each of the 21 environments provided access to local corporate news and events, as well as a document library. By establishing new business processes, the team at Brimit made it possible for users to track changes introduced to documentation, monitor version history, share documents in a secure manner, etc.

Finally, our professionals provided training for the customer’s in-house team to teach them how to use the SharePoint-based portal and maximize the available functionality.

With the help of the experts at Brimit, UASC established a single, regionally distributed channel of collaboration across 185 global offices. With improved business processes, the company gained control of documentation flows and achieved efficient communication across 21 departments. Finally, the organization moved 5 TB of data from a third-party file system into secure SharePoint-based storage that promoted role-based maintenance over documentation.