Salesforce Health Cloud

Salesforce Health Cloud is a health IT CRM system that incorporates doctor–patient relationship and record management services, allowing doctors to use mobile applications and other technologies to obtain data about their patients. It incorporates the design, creation, and use of information systems in the health industry with strategies companies use to evaluate customer interactions and manage data. 

Is Salesforce Health Cloud an EHR?

Salesforce Health Cloud is not a replacement for an EHR and doesn’t synchronize patients’ entire clinical history, but it can be securely integrated with an EHR. This integration collects all patient data in one place and enables scheduling, active referral management, and more to optimize the patient experience.

What companies use Salesforce Health Cloud?

1. Humana Inc.:  Humana is a professional services organization located in the United States. It consists of 48,700 employees and generates $77.16 billion in revenue annually.

2. Aetna Inc.: Aetna is an insurance organization located in the United States that boasts 47,950 employees and an annual revenue of $60.60 billion.

3. Blue Cross Blue Shield North Carolina: Blue Cross Blue Shield North Carolina is a healthcare organization in the United States. It consists of 5,000 employees and has a revenue of $9.90 billion annually.

4. Molina Healthcare Inc.: Molina Healthcare is a healthcare organization located in the United States. It consists of 10,500 employees and has an annual revenue of $19.42 billion.

Features and benefits of Salesforce Health Cloud

Salesforce Health Cloud assists both doctors and patients as it provides the following:

1. Unified patient history

Salesforce Health Cloud stores all information about a patient in the same place on the cloud. Information in the cloud is secure, and access to these files is only granted to select workers. The system puts patients in control of the data obtained, and they can choose to share part or all of the information with their care team.

2. Faster service

Readily available patient information makes it easier for patients to get medical attention in hospitals and clinics. Quick access to information about a patient’s health can sometimes mean the difference between life and death.

3. A new way to interact with patients

Salesforce Health Cloud allows patients to take care of their health using their mobile devices and other technology they are familiar with.

4. Personalized care

Salesforce Health Cloud allows medical organizations to provide better reaction time and, sometimes, even anticipate their patients’ needs. Improving the provider–patient relationship goes a long way toward increasing patient satisfaction.